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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Carolyn Rahe

Carolyn Rahe

August 29, 2024

5  out of  5
rating by Carolyn Rahe
"Working with Jim was a great experience. He listened to my questions and concerns, was willing to make any changes I needed on my policies and was able to explain and navigate me thru the confusing and lengthy process. He is the reason I stayed with State Farm for another year."
We responded:
"Hi Carolyn, thank you for sharing your experience! We are glad to hear Jim provided the support and guidance you needed throughout the process. It's wonderful to know that his dedication and ability to address your concerns made the difference in your decision to stay with State Farm for another year. We appreciate your feedback. - Brett"
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Myron Wallace

July 31, 2024

5  out of  5
rating by Myron Wallace
"Nick is for sure the best on the team!!! Hands down definitely would recommend to anyone else!!!"
We responded:
"Thank you, Myron, for the glowing review of Nicolas! He works hard and I’m pleased it comes through in his customer service! Let us know if there is anything we, or Nick can do for you! - Brett"
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Delilah Chavez

June 24, 2024

5  out of  5
rating by Delilah Chavez
"Transferred to Statefarm with Nicolas as my agent and have been happy ever since. Nicolas is always helpful, willing to answer all my questions. He is easy to reach and I love I get to talk to a person that is local and I don’t wait forever on hold to get to just anybody."
We responded:
"Thank you, Delilah, for the compliments to Nicholas! He works hard and is always willing to answer any questions about insurance that he can. Let us know if you need anything else from us, we would be more than happy to assist! - Brett "
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Angie Cepeda

June 12, 2024

5  out of  5
rating by Angie Cepeda
"This team has been nothing but amazing to me. They’ve have always been super helpful and understanding. Switching to them has been the best thing I have done!"
We responded:
"Thank you, Angie, for the glowing review! Our team is always ready and happy to help customers with the onboarding process. Let our team know if there is anything you need from us! - Brett"
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Carlen Galloway

June 1, 2024

5  out of  5
rating by Carlen Galloway
"Nick has been very helpful taking care of all of my State Farm needs he is a great asset to the team."
We responded:
"Hi Carlen, Thanks for the review! "
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Jorge Madrid

May 31, 2024

5  out of  5
rating by Jorge Madrid
"It always a great pleasure when I call Brett Carlini's office. Nick is always so helpful and knowledgeable."
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Darci Harris

May 10, 2024

5  out of  5
rating by Darci Harris
"Brett Carlini's team(Nicholas and Jim), are professional, prompt and knowledgeable about my auto policy and always seeking discounts fir me and my family. Thank you!!"
We responded:
"We really appreciate the shout out, Darci, thank you! Our team works very hard to ensure our customers get our best customer service we can give. Happy to help!"
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Ron Riedesel

April 23, 2024

5  out of  5
rating by Ron Riedesel
"Philip provided great customer service regarding a recent auto claim. Thanks!"
We responded:
"Hi Ron, thank you for the review! I am pleased Nicolas was there to help answer all your questions! If you have anymore insurance related questions, let us know!"
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Sandra Davis

April 20, 2024

5  out of  5
rating by Sandra Davis
"I have been with State Farm for over 20 years. During that time I have had a fire at one house, a flood at the condo that I moved into, and a few fender benders. I will state without reservation that they have always treated me with respect, paid for the above issues in the two homes without a problem. Additionally I take advantag of all of the opportunities to save extra, such as: paperless billing, safe driver course discount, beacon in my car for another discount, and I bundle. Every once in a while I check what my costs would be with other insurance carrieres, whether it be Liberty, Progressive, and others. No other company comes close to what I pay for my car and condo insurance. In addition I am always treated with respect, my questions answered to my complete satisfaction quickly and kindly. I cannot say enough about how happy I am with State Farm. If you are trying to get a lower insurance rate, and want to save money there and receive professional prompt treatment, call them! You will be happy you did!"
We responded:
"What a glowing review! Thank you very much for the high praise, Sandra! You have been through some crazy times, but we are pleased that State farm has been by your side through the thick of it. It is also great to hear when one extols the virtues of our potentially cost saving opportunities! They can make a big difference. Let us know if there is anything else we can help you with! - Brett "
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Susan Smith

April 20, 2024

5  out of  5
rating by Susan Smith
"Always great customer service. The staff listens and can answer questions. Every time we have had to make a claim, we have been pleased with the results. We have home and auto insurance with Brett Carlini."
We responded:
"Thank you for the kind words, Susan! We try to make the process as convenient as possible to give customers such as yourself a good experience! Thanks again - Brett"
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Brian Burnett

April 18, 2024

5  out of  5
rating by Brian Burnett
"Been with Brett Carlini Office for years and years. Always has very helpful and patient team. They Always look out for my best interest. They actually answer the phone and email. Every Time. Thanks to All the Carlini Crew."
We responded:
"Always a pleasure to have someone who has been with us all these years leave us a review! Thank you for the positive praise, Brian! We will always be there to answer the call! - Brett"
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Chris Bybee

April 10, 2024

5  out of  5
rating by Chris Bybee
"Philip was great, friendly and helpful. Thank you"
We responded:
"Thank you, Chris for the review! Happy Philip was able to assist you today!"
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Meridith Hertach

April 9, 2024

5  out of  5
rating by Meridith Hertach
"Wonderful experience helping me with my car insurance for my, new "old" classic car. Fast turn around for documents needed for the loan."
We responded:
"Happy to help, Meridith! It's always exciting getting a “new” car, the insurance, not so much haha. Happy we could make the turnaround time quick for you!"
Profile photo of Elizabeth Haupt

Elizabeth Haupt

April 3, 2024

5  out of  5
rating by Elizabeth Haupt
"After years of being with another insurance company, and getting handed off multiple times, we reached out to see about changing our insurance carrier. We were sent a quote within days, and they ended up saving us so much money with better coverage!! Nicole was so warm, and knowledgeable, we were left wondering why we hadn't done this sooner!"
We responded:
"Hi Elizabeth, Thanks for the nice comments. I agree, Nicole is wonderful. I'm glad she was able to help you with your insurance needs and save you some money!"
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Ashar Ali

February 16, 2024

5  out of  5
rating by Ashar Ali
"I've been a customer for years. The staff is supper knowledgeable and always willing to help. Having someone to contact at a local office vs calling an 800 number and getting a random person makes a huge difference."
We responded:
"Hi Ashar, Thanks for the review! I'm grateful to have great customers like you. We take great pride at providing excellent customer service regarding everything insurance related to all our clients. "
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Brendan Baker

January 29, 2024

5  out of  5
rating by Brendan Baker
"Very friendly, they explain things in a way that is easy to understand. Happy with the rate I got."
We responded:
"Happy to be of service! Thank you for the kind words, Brendan. Let us know if there is anything else we can assist with!"
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Andre Canady

January 16, 2024

5  out of  5
rating by Andre Canady
"Excellent insurance experience. Kaley is knowledgeable, kind, and efficient!"
We responded:
"Thank you for the review, Andre! Happy to provide valuable customer service and we are pleased to hear that Kaley was able to help you efficiently! "
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Sam Kadi

December 24, 2023

5  out of  5
rating by Sam Kadi
"Nick is always super helpful when I call to price different cars on my plan. Or to provide me my card when I need it. Thanks"
We responded:
"Nick is awesome! Glad he was able to walk you through the pricing options! Thank you for taking the time to leave us with a review!"
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Erica V.

December 12, 2023

4  out of  5
rating by Erica V.
"Update 12/12/23: Nic was able to find out why my bill went up $200. I am still waiting for my bill to go where it used to be. Hopefully it will and I will come back and update it one more time. Original review (12/08/23): I have been with State Farm and Brett Carlini for about 5 years or more now, with Kate Murray to handle the policies. We have had the same cars for the entire amount of time, no claims, no accidents, no speeding tickets, and my monthly premiums have been soaring for apparent no reason (I pay $200 more per month for no reason!!!). You watch the State Farm commercials and then think "Yeah right, that's false advertisement!!", because this company won't be there for me and my family if something bad happens!! BUT they're really good at collecting all your money!! Really disappointed!!"
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Haley Williams

November 6, 2023

5  out of  5
rating by Haley Williams
"This agency is so thorough and helpful. I really appreciate them taking the time to review all of my policies with me. I am able to stop by or contact them on the phone or text which works great for me. Thanks again!"
We responded:
"Thanks so much for those kind comments, Haley. I have a great team and we pride ourselves on providing excellent customer service for all your insurance needs. "
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Mikayla

October 19, 2023

5  out of  5
rating by Mikayla
"Amazing. Nick (not Andrew) always eases my mind and helps me thru difficult situations when they arise. They have a wonderful team over there and I couldn’t be happier. I’ve been with them since 2007. 🥰"
We responded:
"Haha, thank you Mikayla for the shout out! Nick is great at making the insurance process straightforward. Our team works really hard to ensure no policyholder is confused or unsure about their coverage!"
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Sean Mangelson

August 23, 2023

1  out of  5
rating by Sean Mangelson
""You as the customer are responsible to manage any claims, I don't own the car you do. We are only here to write your policy and explain that policy." Brett's office. As a note, car has been being repaired for more than 7 months. No rental, and still paying monthly premiums the entire time."
We responded:
"Hi Sean, we understand dealing with a claim can be difficult. My team and I pride ourselves on helping customers with every aspect of their insurance needs; including working with and supporting customers who have claims. However, State Farm is a large corporation with many departments. The claim department and its representatives have access to all claim information and are best trained and equipped to help customers with their claim needs. And the claim employees are the only State Farm reps with decision making authority regarding claims. Although agents and agent team members can assist customer with claim needs it’s best for customers to work directly with the claim office. Again, my team and I are here to help any way we can. Feel free to reach out to me directly if you’d like to discuss this further. "
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Carol Wasnok

May 26, 2023

5  out of  5
rating by Carol Wasnok
"Jim Little, Financial Services Representative @Brett Carlini Insurance Agency, was excellent in helping us review our auto and property insurance policies. He was very knowledgeable, helpful, and patient in explaining our coverage and making suggestions.Thanks, Jim!"
We responded:
"That is fantastic news, thank you Carol! Jim is a very hard worker and always does his best to ensure our customers are comfortable with their coverage options! Insurance can seem tricky, but Jim is here to help! We really appreciate the review! "
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rick cannon

April 5, 2023

5  out of  5
rating by rick cannon
"Nick is very nice to work with. He answered all my questions, very knowledgeable. And I got better insurance for less than I was paying at Geico. Will certainly recommend him to my friends."
We responded:
"Thank you, Rick! I am very happy you had a good experience with Nick recently. Any questions you have, we would be more than happy to answer. Glad we could help you save by switching to State Farm!"
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Maria Loraina A

February 24, 2023

5  out of  5
rating by Maria Loraina A
"From day one, Brett and Jim have taken care of our needs. They are both, wonderful people that truly care. Jim has taken care of our life insurance for many years, he is the perfect type of person to take care of our individual needs on a personal level. We consider Jim and Brett much more than our agents we consider them friends we can certainly trust."
We responded:
"Thank you, Maria, it means a lot to us here to know you are happy with our service! Trust is very important when it comes to managing policies, especially life Insurance! We are proud to have you with us and consider you a friend! Let us know if there is anything else we can do!"